Contact

Please note our response times may occasionally extend beyond 5 working days due to seasonal demand and other factors beyond our control. Please try to avoid sending multiple emails, as it can delay our response and push your message to the back of the queue. We appreciate your patience and rest assured, we will get back to you as soon as possible.

Guidance:

• If you have only received part of your order, please note that multiple parcels can, in rare situations, arrive at different times/days. Please allow an extra working day before reaching out to us.
• If your email is about an order that has not arrived within the lead time, please check the tracking details in the first instance, as this might be due to the carrier delivery constraints.
• If your email is about a recent return for refund or replacement, please note that these can take up to 14 days to be processed.
• For warranty questions, please look at our FAQ/troubleshooting page first. Should this prove unsuccessful, please email us your order number, name, full address and proof of purchase as well as a description of the fault as this will help us to resolve your query quicker.