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Return & Warranty
Frequently Asked Questions
Frequently Asked Questions
Below you will find the answers to questions frequently asked by our customers. So it is best to first check whether the answer you are looking for is here. Are you looking for a question about your delivery, order, return or warranty application? You will find these answers on the specialized pages. If your question is not listed here, you can always email or WhatsApp us, we will be happy to help you!
There are currently two variants of the Duux app available; Duux (Gen 1) and Duux app. From autumn 2022, our electric heaters and the Beam mini 2 black will be supplied with a new WiFi module that is only compatible with the Duux app. Via this link you can easily enter the serial number of your Duux device and you will immediately know which app is suitable for your product! Please note: You must enter your full serial number.
Click here for more information about the Duux (gen 1) app.
Click here for more information about the Duux app.
The legal warranty applies to all items purchased via duux.com. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. Some products also have a manufacturer’s warranty. This guarantee does not affect the legal guarantee.
All Duux products have a warranty of 24 months from the date of purchase. 12 month manufacturer’s warranty and then 12 month limited warranty. During that period, we guarantee the free repair of defects caused by material and construction errors.
You can submit your warranty request via this page: Warranty request form
Click here for more information about the warranty conditions.
If you are not satisfied with your purchase, you may cancel it within 14 days without giving any reason. Once we have received and validated your return notification, you still have 14 days to return the product.
You can register your order for return here: Duux returns portal
Good to know: it is also possible to return part of your order!
Click here for more information about the return conditions.
We deliver our orders to UK mainland, highlands and islands only. Current shipping information and delivery times can be found on this page.
Contact
Do you have questions about our products, your order or another question? Send us a message via the contact form below. You can expect a response within 24 hours on working days.
Office hours:
Mon – Fri | 8:00 – 17:00
Saturday| 8:00 – 16:00
Sunday| Closed
Bank Holidays | Closed
Company Registration No.: 200201097
VAT Number: GB927202736