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Returns Policy

Should you receive your order and decide that you no longer require the goods for whatever reason (for faulty products please see below), they can be returned within 14 calendar days of your receipt of the goods. To arrange the return, please contact us via support@duux.co.uk

Faulty Goods

Duux is committed to ensuring that all of our goods are produced to the highest standard. All our products have a minimum one-year’s manufacturer guarantee from the date of purchase and should you experience a problem within the stated warranty period please contact support@duux.co.uk. One of our dedicated customer service representatives will try to solve your problem. If your problem cannot be solved via email, a collection may be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.

We will cover the cost of returning the goods. You will receive a full refund of the price of the goods (including the costs of delivering the goods to you) within 30 days of you notifying the Duux Service Centre that you no longer require the goods.

You must take reasonable care to ensure the goods are not damaged when they are returned to us. Using the goods before returning them within the allotted 14-day period does not constitute taking reasonable care of them. If you use the goods before returning them to us, you will be responsible for the costs of us reconditioning those goods. We may offset the cost of refurbishing the goods against the sums that you have paid for the goods, including any applicable VAT payable, if the goods are used prior to being returned under this clause. This does not affect your statutory rights.

Our UK distributor’s address is Beam Group, Unit 400, Buckingway Business Park, Swavesey, Cambridgeshire, CB24 4UQ.

Warranty

All goods supplied by Duux are warranted free from defects for the period stated within the product packaging from the date of supply. This warranty does not affect your statutory rights.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow manufacturer’s instructions, or any alteration or repair carried out without approval from the manufacturer.

If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should contact support@duux.co.uk, or notify us in writing at the following address: Duux, Unit 400, Buckingway Business Park, Swavesey, Cambridge, CB24 4UQ

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